I love my EWheels trike. I got it a few months ago and yes, it took about 10 days but its sent on a truck from another state..
Anyway, I had one issue and I called service and within 24 hours they called me back and a nice man walked me through the "fix".
I got the trike because of balance issues and its perfect for me. I take it to the store and recently road it on the boardwalk next to the beach.
I love my trike.
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My ew88 was not shipped until almost 10 days after the shipper, EWheels out of Arizona said it was shipped. I wasformed by Amazon that the shipper cojuld not be tracked. WRONG! eWheels only said that so they could be paid early. When it was shipped, it was by Estes Express and I gtracked it all the way. The second prob lem was also with shipping. The tryke was held in Orlando, 70 miles fromthe final delivery point from it's arrival on Friday, until Wednesday of the next week! Now as for the tryke. Once uncrated, I charged the battery. Once charged I went for a ride, a short one, as the gears onthe seconday drive fell off, causing me tolose the chain on the secdary drive and also to lose all pedal power. I called Ron Spurlock of Medical Department Stores only to be told he wojuld hav e ewheels cantact me for a resolution. That was 10 days ago. Since that time I heard what I expected to hear . . . nothing! Every body got their money, that is wh6y ewheels billed it 10 days before it shipped, to they get paid before hand and don't worry about customer service. The last thing I HEARD from ewheels, a Steve, was that "if I didn;t like his service I could stick it where the sun don't shine, I got my money!" So,in order to have a ridable tryle, something Medical Department Stores and eWheels couldn't care less about, I took mytryke to a local shop to have the tryke components inspected and repaired. They did at a cost of $250. And gthe reverse still does not operate.
Steve, at ewheels,during his rantings said he had sold over 100 tyrykes in the last month. That is doubtful, because if he give the service to those others he gave tro me, there wouldhave been a lynching in Phoenix,Arizona! As a remedy for the shipping or lack thereof. When the vendor states the theitem has been shipped require that they supply you with a PRO number and the truckers name. It wojuld be an easy task to find out what is going on,especially if the trucker's namechanges likemine did, from unknown small tricker to Estes Express. No Payment to the vender until PRO submitted. That would also stop the billing ofthe customer 10 days before the item is shippe.
Donald La Marca
Best Deals for Electric Tricycle Color: Blue
I did not buy my wife's trike from an Amazon vendor but thought I would write a review to warn others. I bought mine from High5scooters (a non-Amazon vendor). The supplied seat was terrible. I replaced it with a quality one from Amazon. Actually I thought the trike was pretty well made. It does have a high center of Gravity (CG) and will tip over on turns easily if you take them too fast. My wife tipped over taking a turn too fast (in spite of my warnings to her), the trike fell on top of her and she suffered a fractured skull, concussion, broken cheekbone and broken arm. She was very luck and is doing well. None of this was the fault of the trike, it was operator error.
The problem I had was with High5scooters. They never answer the phone in my experience I always got voice mail and they never returned my messages. They also do not answer emails. I actually was putting the charge in dispute when when the trike finally arrived after weeks of waiting. After my wife tipped it over the fuse flew when I tried to ride it home. I called (voice mail only again from both parties) and emailed High5scooters and the EW importer/manufacturer Ewheels Mobility Scooter asking about replacement fuses. of course none of the phone messages or emails were answered. I found the fuses on-line from another vendor and ordered 5 of them for about $14.00 including shipping.
I first tried to find a shop that would work on electric tricycles/bicycles. There are none in the Dallas Ft.Worth area. I could ship it back to the vendor for repair at great expense of crating and shipping Since I am an electronics tech with extensive knowledge and experienced in industrial AC and DC motor operation and repair I decided to attempt to fix it myself. I quickly located the problem by inspection. The front cable going into the motor had been badly abraded. It is a short pigtail that plugs in on one end and is hard-wired into the motor. Since the manufacturer and vendor will not return emails or phone calls, it will be very difficult to obtain a replacement cable as the original is not repairable. I hope the manufacturer will eventually return my calls and/or emails: if not, I have an $1100.00 pile of trash.
I give the trike 4 stars on apparent quality. I give the vendro and manufacturer 0 stars for customer service for an average of 2 stars.
DO NOT BUY THIS TRICYCLE UNLESS YOU HAVE LOCAL SUPPORT. IF IT BREAKS, YOU WILL NOT BE ABLE TO GET IT SERVICED.
Honest reviews on Electric Tricycle Color: Blue
I have to agree with the negative reviews on this product that I've seen on Amazon. I purchased this trike in March 2012 and have nothing but trouble with it. It is a cheap Chinese made product without quality control. As previous reviews have stated their support is a joke. YOU, THE BUYER, ARE THE SUPPORT! Problems I have had are as follows, the pedals broke first because they are cheap plastic ones, the support center did send me some pedals, the same plastic type, I threw them away and went to WalMart and bought some good metal pedals. The rear basket does not fit to the frame well, fortunately there are holes drilled in the clasps so I was able to use cotter pins to hold down the basket. The front tire that came with it must have been a bad spare because shortly after receiving it, I had to replace it and the tube when the tire blew out. The fuse overheated and melted part of the plastic box containing the battery. I had to remove the burnt out fuse holder and replace it and the fuse. Later the battery connection broke off and I had to solder a good replacement connection to get the bike running again. Finally the bike literally broke. I was not racing or going fast (Thank God I wasn't), just making a left turn after the light changed and the frame broke throwing me up against the curb. It cost me $117.70 to have it welded and a lot of aggravation trying to deal with E Wheels Support (still haven't been reimbursed). Except for the plastic pedal I have not gotten any support even though the website states the EW 88 is guaranteed for 1 year. My advice is DON"T BUY FROM E WHEELS or their suppliers. Update Oct 18, 2012, finally received a check from E Wheels for the welding I had done ($117.70). However, now I have a NEW problem, the bearing on the offset axle went out. I noticed when riding I heard a thunking noise and upon investigation it was the bearing. My calls to E Wheel Support have gone unanswered.
Find helpful customer reviews and review ratings for Electric Tricycle Color: Blue
Item was back-ordered, which was not a big problem. But the frame was welded in a 'twist' which made steering impossible. The manufacturer did call us promptly,and we agreed that we'd have a local welder fix it if they would pay for the cost. Got it fixed locally, but the 'refund' check came about 4 weeks after they promised to send it. We are disappointed in the overall quality of the product, but since having the frame repaired and getting a more comfortable seat, we are enjoying it.
