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Pros: Nice looking bike. Easy to assemble. Customer support was friendly and fairly helpful. Replaced the fenders quickly, but I am still waiting on a replacement tire (I ended up having to replace it myself).Cons: Bike arrived damaged, the front fender was bent, both tires arrived flat, and after sitting on the rim, while shipping, the rear tire was torn. All in all, I had to "true" the front tire, replace the spoke tape on both rims, buy a new tire, two tire tubes and a few small nuts and bolts that were needed to finish assembly. The Nexus 3-Speed Hub is barely adequate, it has trouble shifting under high loads. It would probably be just fine for a smaller rider, but can be annoying for a bigger rider like me (The size of the bike is suitable for a larger rider, I'm 6'3" and the frame fits me just fine.)
I bought this bike at the same time as purchasing a Republic Bike for my girlfriend. The Republic Bike was well packaged. Everything was thoroughly secured to prevent the contents from shifting and well wrapped to protect against scratching while it was shipped. Comparing the two experiences the Republic Bike was much easier to assemble and everything arrived as expected.
I will finish by saying that Amazon offered to replace the bike completely. I however declined because it would have been a two to three week turn-around to get my replacement bike. Besides being difficult to repackage and ship back, I thought it would be easier and much faster to repair most of the bike and get it ridable myself. The cost of replacement parts to repair my bike was less than $40.
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